Home › Growth & Strategy › Business consultant vs digital marketing agency: which do you need?

Business consultant vs digital marketing agency: which do you need?

The short answer

Hire an agency when you know what needs doing and need hands to do it. Hire a consultant when you're not sure what the real problem is, or when several functions (marketing, sales, operations, technology) all affect the result. If you've changed agencies twice and results haven't moved, the problem probably isn't the agency.

What each one is for

Marketing agency Business consultant
Starts with A brief: channels, budget, creative A question: what’s really holding growth back?
Output Campaigns, content, ads, reports A diagnosis, decisions and a plan
Scope Usually one or two channels Marketing, sales, pricing, operations, technology
Paid for Delivering the service Getting the decision right

Signs you need an agency

  • You know which channels work and need more capacity to run them.
  • Your positioning, pricing and product are solid.
  • You can judge the agency’s work against clear targets.

Signs you need a consultant

  • You’ve changed agencies and the numbers didn’t change.
  • Marketing blames sales, sales blames the product, and nobody can prove anything.
  • Growth has stalled and you can’t name the reason in one sentence.
  • You’re about to make a big decision: a new market, a new platform, a rebrand.

Why the two get confused

Many agencies offer “strategy”, and some consultants run campaigns. The test is incentives. An agency is paid to deliver its service, so its strategy usually recommends more of that service. A consultant should be willing to tell you that you don’t need more marketing at all.

From our work: [A client who came to PURSHO after two agencies, and what the real constraint turned out to be]

Often, you need both

The best set-up for many growing businesses is a consultant who sets direction and measures results, and an agency or in-house team that executes. We often work this way, with the client’s existing agency. See our business strategy consulting approach.

How PURSHO approaches this

See how we help with this in Business Strategy Consulting, or book a free 30-minute consultation. Related case study: [Category] D2C brand.

Work with PURSHO

Want help applying this to your business?

Book a free 30-minute consultation with a senior consultant.

Picture of [Founder Name]

[Founder Name]

[Two-line founder bio: years in eCommerce, technology and growth, and what you help owners with.]
LinkedIn
WhatsApp
Twitter
Email

On this page

Free · 4 minutes

Growth Scorecard

Find the one area to fix first.

Keep reading

Related articles.

The PURSHO Brief

One useful idea, every two weeks.

One idea, one tool and one lesson from the field. No spam.